Refund policy

At Astrella, we take pride in providing high-quality products. Please read the following policy carefully before placing your order.

• All orders are final and cannot be cancelled or modified once confirmed.
• We do not offer refunds, returns, or exchanges on personalized products.
• If your order arrives damaged or incorrect, please contact us within 24 hours of delivery with your order number and clear photos of the issue.
• Customers are responsible for ensuring that all personalization details and shipping information are correct before placing an order.
• Production times vary by product and are stated on each product page.
• Once an order has been handed over for delivery, Astrella is not responsible for delays beyond our control.

For any questions regarding this policy, please contact us via Instagram @astrella.qa or email us at support.astrella@gmail.qa.