Refund policy

Refund & Exchange Policy

At Astrella, we take pride in providing high-quality products. Please read the following policy carefully before placing your order.

• All orders are final and cannot be cancelled or modified once they have been confirmed.
• All sales are final. We do not offer refunds.
• Personalized products cannot be returned or exchanged.
• If your order arrives damaged or incorrect, please contact us within 24 hours of receiving your order and provide your order number along with clear photos of the issue.
• Customers are responsible for ensuring that all personalization details and shipping information are accurate before placing an order.
• Production times vary by product and are stated on each product page.
• Once an order has been handed over to the shipping carrier, Astrella is not responsible for any shipping or delivery delays beyond our control.
• Astrella reserves the right to reject any claim that does not meet the requirements of this policy or is submitted without sufficient proof.

For any questions regarding this policy, please contact us at: support.astrella@gmail.qa